Tinkerclub Shipping & Return Policy

Last updated: September 16, 2026

Thank you for shopping at Tinkerclub! This policy explains how we process and ship your orders, and how our returns process works. If you have any questions, reach out to us anytime at hello@tinkerclub.net.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may take slightly longer. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Time

Once your order has been processed, it will ship out within 2-5 business days of being placed. After your order ships, most packages arrive within 3-5 business days, depending on your location.

You will receive a shipping confirmation email with tracking information as soon as your order ships, so you can follow your package's progress.

Please note that shipping times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, customs processing, or other circumstances outside our control are not the responsibility of Tinkerclub.

International Shipping

We ship internationally! Please note the following for international orders:

• International orders may take longer to arrive than domestic orders due to customs processing and distance.
• Tinkerclub is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Please check with your country's customs office to determine what these additional costs will be prior to placing your order, as we are unable to predict what they may be.
• We are not responsible for delays caused by customs processing.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to update.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@tinkerclub.net with your name and order number, and we will look into it for you.

Damaged or Lost Packages

Tinkerclub is not liable for products damaged or lost during shipping. If your order arrives damaged in any way, please email us as soon as possible at hello@tinkerclub.net with your order number and a photo of the item's condition, and we will do our best to work with you to resolve the issue.

If your tracking shows your package was delivered but you have not received it, please contact us within 7 days so we can assist in filing a claim with the shipping carrier.

Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, undamaged, and in the same condition that you received it, like new.
• The item must be in its original packaging.
• You must provide proof of purchase, such as your order number or receipt.

Return window: The 30-day return period begins on the date your order is marked as delivered.

How to Start a Return

To start a return, please contact us at hello@tinkerclub.net with your order number and the reason for your return. If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case Tinkerclub will cover the cost of return shipping. We recommend using a trackable shipping method for all returns, as we cannot be held responsible for return packages lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Shipping costs on the original order are non-refundable, except in cases where the item was damaged, defective, or incorrect.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

Certain items cannot be returned, including gift cards, final sale items, and any item not in its original, like-new condition. Please contact us at hello@tinkerclub.net if you have questions about whether a specific item is eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately at hello@tinkerclub.net if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Contact Us

If you have any questions about this Shipping & Return Policy, please contact us at:

hello@tinkerclub.net

Or by visiting: https://tinkerclub.net